What Oclarel Can Do with Zendesk
Ticket Intelligence
AI categorizes and prioritizes tickets automatically
Response Suggestions
Get AI-generated response recommendations
Customer 360
View complete customer history across all channels
Trend Analysis
Identify emerging issues before they escalate
Popular Use Cases
Automatically route tickets to the right team
Generate response drafts based on similar resolved tickets
Identify VIP customers for priority handling
Track support trends and product feedback
Data We Sync
TicketsUsersOrganizationsCommentsSatisfaction RatingsCustom Fields
Expected Results
45% faster first response
30% reduction in escalations
Higher CSAT scores